POLICY OF PROCESSING AND PROTECTION OF PERSONAL DATA CHEF BURGER SAS - Ecommerce

PREAMBLE. CHEF BURGER SAS. commercial company, domiciled in Medellín and identified with NIT. 900449935-4, in compliance with the provisions of Law 1581 of 2012, and Regulatory Decree 1377 of 2013, implements its Manual of Policies for the Treatment and Protection of Personal Data.
DEFINITIONS.

Authorization: prior, express and informed consent of the owner to carry out the processing of personal data.
Database: organized set of personal data that is subject to treatment.
Personal data: any information linked or that can be associated with one or several determined or determinable natural persons.
Sensitive data: that which affects the privacy of the owner or whose improper use may generate discrimination.
Processor: natural or legal person, public or private, that by itself or in association with others, performs the processing of personal data on behalf of the controller.
Responsible for the treatment: natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the treatment of the data.
Owner: natural person whose personal data is processed.
Treatment: any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.

CHAPTER I
GENERAL FEATURES
FIRST: CHEF BURGER SAS.

And its related or affiliated companies will implement all the actions within their power to comply with the protection and treatment of personal data for which they are responsible or in charge, especially to protect the rights to privacy, intimacy and good name and the rights to know, update and rectify the data of the owners collected in their own databases or processed on behalf of third parties. That is why this manual is applied both to protect the personal data that it currently processes and those that may be processed in the future, as well as for the treatment of the data of employees, suppliers, clients, strategic allies and contractors.

SECOND: PRINCIPLES.

In the processing of personal data carried out by CHEF BURGER SAS, all the principles enshrined in Title II, Article 4 of the General Regime for the Protection of Personal Data, Law 1581 of 2012 and the regulations that develop and complement it are applied.

THIRD: CONSULTATION OF THE PERSONAL DATA PROCESSING POLICY.

This policy is available to the owners of personal data through the appropriate means of disclosure available. CHEF BURGER SAS. identified with NIT 900449935-4 as responsible or in charge of the processing of personal data and at its main headquarters located at CRA 43 NRO 25 A 127 in the city of Medellín, email: [email protected]

FOURTH: PROCESSING OF PERSONAL DATA.

The processing of personal data is done in the terms and scope of the authorization delivered by the owner or in application of the special rules when any legal exception to do so is appropriate.

FIFTH: RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA.

Maintain labor relations with its workers, preparation of employment contracts, connection to the social security system and payment of wages and social benefits;
For administrative, commercial, promotional, informative, marketing and sales purposes;
Promote the products and services that derive from the exploitation of its corporate purpose, promote alliances, acquire goods and services;
Offer all kinds of commercial products and services; as well as carry out promotional, marketing, advertising campaigns;
Creation and administration of the user account of the web platform.
Search for closer knowledge with all its customers, suppliers, employees and related third parties;
Provide users with the necessary information, through the Web page, about the products it offers, to formalize the consumer relationship of said products.
Carry out the sending of information on news, newsletters, advertising or marketing, distance sales. Making use of means such as email, notifications, text messages (SMS), product and/or service offers found on the website.
Keep a historical record of the information, for user satisfaction purposes, developing analysis on interests and needs; thus providing a better service.
Carry out market strategies by studying user behavior in relation to offers and thereby improve their content, personalizing presentation and service.
Development of commercial surveys and market segmentation
Carry out satisfaction surveys and offer or recognition of benefits of our loyalty program and after-sales service, to qualify the service and attention through the channels provided for it.
To act as principal or intermediary of its clients or users of the applications and services offered by it or its related or affiliated companies;
Provide information to clients regarding the services it provides in the development of its object, for which it can send information by electronic means, or make telephone or personal contact with the owners; viii) present commercial proposals for the sale, representation, distribution and supply of products and/or services to natural or legal persons;
Process the requests made by requests, complaints or claims made by customers, suppliers, employees, etc.
Accounting, economic, fiscal and administrative management of clients
Meet the administrative requirements of district, departmental or national entities.
Have access to credit centers to know the financial statements of clients.
Reports to credit bureaus for breach of financial obligations derived from the business relationship
Request the authorization of collection before the entities defined and authorized for it
Respond to the requirements made by judges of the republic, conciliators, arbitrators and other entities with judicial functions, derived from legal actions that are promoted by or against CHEF BURGER SAS, for which prior, informed and express consent has been obtained. of the owners of the data and those responsible for the processing of personal data, thus guaranteeing the rights to data protection.

In relation to the above, CHEF BURGER SAS may execute the following actions:

Obtain, store, compile, exchange, update, collect, process, reproduce and/or dispose of data or partial or total information from those owners who grant due authorization under the terms required by law and in the formats that for each case deems appropriate.
Classify, order, separate the information provided by the owner of the data.
Carry out investigations, compare, verify and validate the data obtained in due form with credit risk centers with which they have commercial relations.
Extend the information obtained under the terms of the habeas data law, to the companies with which it contracts the services of capture, storage and management of its previous databases, the due authorizations obtained in this regard.
Transfer the data or partial or total information to its subsidiaries, businesses, companies and/or affiliated entities and strategic allies.

SIXTH: RIGHTS OF THE DATA OWNER.

In accordance with the provisions of the applicable current regulations on data protection, the following are the rights of the owners of personal data:

Access, know, update, rectify and delete your personal data against CHEF BURGER SAS its affiliates or related parties, in its capacity as data controller or data processor.
Request proof of the authorization granted by the owner of the data or by the person responsible for the processing of personal data to CHEF BURGER SAS for the processing of data, by any valid means.
To be informed by CHEF BURGER SAS upon request, regarding the use that has been given to your personal data.
Submit to the Superintendence of Industry and Commerce, complaints for violations of the provisions of Law 1581 of 2012, prior consultation or request process before CHEF BURGER SAS
Revoke the authorization or request the deletion of the data when the Treatment does not respect the principles, rights and constitutional and legal guarantees.
Free access to your personal data that has been processed by CHEF BURGER SAS as responsible or in charge of the processing of personal data.

These rights may be exercised by:

The owner of the personal data.
The successors in title of the owner of the personal data.
The representative and/or proxy of the owner of the personal data.

SEVENTH: CONFIDENTIALITY AND SECURITY OF DATABASES.
CHEF BURGER SAS

and its related or affiliated companies, put all the human, technical and technological resources at their disposal, making their best effort, to provide security and confidentiality to the personal data for which they are responsible or in charge of the treatment.

Regarding confidentiality, CHEF BURGER SAS undertakes to sign confidentiality agreements with third parties in the events that agreements are entered into to share personal data for the offer of value-added services of a commercial, administrative, legal, loyalty and service nature. .

EIGHTH: AUTHORIZATION FOR THE USE OF PERSONAL DATA. CHEF BURGER SAS

As RESPONSIBLE for the processing of personal data, it obtains from the owners of the data their clear, prior, express, informed and free authorization, through forms, data collection formats, electronic forms and other means available or may be available for such purpose. effect.
All visitors to the CHEF BURGER SAS platform. They must register and authorize the processing of personal data in order to make use of the services offered. Therefore, in each of the systems there is a box that says “Privacy Policy and Treatment of Personal Data” which must be read and accepted in order to continue using the services of CHEF BURGER SAS

NINTH: AUTHORIZATION AND CONSENT OF THE HOLDER. CHEF BURGER SAS

It will ask the owners of the personal data for their authorization and inform the purpose in advance for the processing of their personal data, except in the following cases:

Information required by a public or administrative entity in the exercise of its legal functions or by court order;
Data of a public nature;
Cases of medical or health urgency;
Treatment of information authorized by law for historical, statistical or scientific purposes;
Data related to the Civil Registry of People.

TENTH: MEANS TO GRANT THE AUTHORIZATION. CHEF BURGER SAS

You will obtain the authorization through different means, including physical and electronic documents, data messages, the Internet, Web Sites, electronic Applications, or in any other format that in any case allows the consent of the owner through unequivocal conduct through which it is concluded that if it had not been provided by the owner or the person entitled to do so, the data would not have been stored or captured in the database.
However, by using the CHEF BURGER SAS website or by providing personal information, you are authorizing us to obtain, use and disclose your personal information in the manner described in this Policy.

ELEVEN: REVOCATION OF THE AUTHORIZATION.

The holders of personal data may at any time revoke the authorization granted to CHEF BURGER SAS for the treatment of their personal data or request the deletion or elimination of the same, as long as it is not prevented by a legal or contractual provision. CHEF BURGER SAS will establish simple mechanisms that allow the holder to revoke his authorization or request the deletion of his personal data, at least by the same means by which he granted it.
For the foregoing, it should be taken into account that the revocation of consent can be expressed in full in relation to the authorized purposes, and therefore CHEF BURGER SAS You must cease any data processing activity, and partially in relation to certain types of processing, in which case it will be these on which the processing activities will cease. In the latter case, CHEF BURGER SAS may continue processing personal data for those purposes in relation to which the owner has not revoked his consent.

TWELFTH: GUARANTEES OF THE RIGHT OF ACCESS.

To guarantee the right of access of the owner of the data, CHEF BURGER SAS, will make the respective personal data available to him through any suitable means, including electronic means that allow the owner direct access to them.

THIRTEENTH: TREATMENT TO WHICH THE DATA WILL BE SUBJECTED AND PURPOSE OF THE SAME.

The treatment of the data of the owners with whom CHEF BURGER SAS has established a relationship as RESPONSIBLE or established a relationship as PROCESSOR of data processing, in order to promote the products and services that derive from the exploitation of its corporate purpose, promote alliances, acquire goods and services, and will do so based on the prescriptions of Law 1581 of 2012 and the Law 1266 of 2008 as applicable, and in general for the fulfillment of its corporate purpose. In any case, personal data may be collected and processed to:

Maintain labor relations with its workers, preparation of employment contracts, connection to the social security system and payment of wages and social benefits;
Administrative, commercial, promotional, informative, marketing and sales purposes
Promote the products and services that derive from the exploitation of its corporate purpose, promote alliances, acquire goods and services;
Offer all kinds of commercial products and services; as well as carry out promotional, marketing, advertising campaigns;
Creation and administration of the user account of the web platform.
Search for closer knowledge with all its customers, suppliers, employees and related third parties;
Provide users with the necessary information, through the Web page, about the products it offers, to formalize the consumer relationship of said products.
Carry out the sending of information on news, newsletters, advertising or marketing, distance sales. Making use of means such as email, notifications, text messages (SMS), product and/or service offers found on the website.
Keep a historical record of the information, for user satisfaction purposes, developing analysis on interests and needs; thus providing a better service.
Carry out market strategies by studying user behavior in relation to offers and thereby improve their content, personalizing presentation and service.
Development of commercial surveys and market segmentation
Carry out satisfaction surveys and offer or recognition of benefits of our loyalty program and after-sales service, to qualify the service and attention through the channels provided for it.
Act as principal or intermediary of its clients or users of the applications and services offered by it or its related or affiliated companies;
Provide information to clients regarding the services it provides in the development of its object, for which it can send information by electronic means, or make telephone or personal contact with the owners; viii) present commercial proposals for the sale, representation, distribution and supply of products and/or services to natural or legal persons.
Process the requests made by requests, complaints or claims made by customers, suppliers, employees, etc.
Accounting, economic, fiscal and administrative management of clients
Meet the administrative requirements of district, departmental or national entities.
Have access to credit centers to know the financial statements of clients.
Reports to credit bureaus for breach of financial obligations derived from the business relationship
Request the authorization of collection before the entities defined and authorized for it
Respond to the requirements made by judges of the republic, conciliators, arbitrators and other entities with judicial functions, derived from legal actions that are promoted by or against CHEF BURGER SAS, for which prior, informed and express consent has been obtained. of the owners of the data and those responsible for the processing of personal data, thus guaranteeing the rights to data protection.

FOURTEENTH: UPDATING THE DATABASES. CHEF BURGER SAS

It will update its databases permanently, in accordance with the provisions of Law 1581 of 2012.

FIFTEENTH: DATA PROCESSING OF CHILDREN AND ADOLESCENTS.

In the processing of personal data CHEF BURGER SAS will ensure respect for the prevailing rights of minors (boys, girls, and adolescents). In case of collecting them, it will comply with what is indicated in article 7 of law 1581 of 2012.

SIXTEENTH: DATA TRANSFERS FOR PROCESSING BY NATIONAL AND INTERNATIONAL THIRD PARTIES. CHEF BURGER SAS

Its related or affiliated companies can partially or totally transmit or transfer personal data to third parties in the country or abroad, in the development of its corporate purpose, for which it will request authorization from its owner and will implement the necessary actions for compliance. of the legal precepts of Colombia, by signing agreements to share personal data.

CHAPTER II
PROCEDURES
SEVENTEENTH

The procedures described below can only be exercised by the owner, his successors in title or representatives, provided that identity or representation is previously accredited.

EIGHTEENTH: PROCEDURE FOR THE EXERCISE OF THE RIGHT OF THE HOLDERS OF PERSONAL DATA

In all procedures, the holder or his representatives must provide the following information: Name, surname, type of identification and number, home address and city, telephone number, copy of the RUT.

NINETEENTH: PROCEDURE FOR CONSULTATION ON THE PROCESSING OF DATA BY ITS HOLDERS. CHEF BURGER SAS

It provides the ideal means for the consultation, by the holders of the personal data, about the treatment of their data, which will be informed within the forms or via email for the collection of personal data.
The terms to resolve the queries will be ten (10) business days from the date of receipt of the same, according to what is indicated in article 14 of Law 1581 of 2012.

TWENTIETH: PROCEDURE TO CORRECT, UPDATE, RECTIFY OR DELETE THE DATA. CHEF BURGER SAS

In compliance with the General Regime for the Protection of Personal Data, it will proceed to correct, update, rectify or delete the personal data at the request of the owner or his representative, in the terms indicated in the PROCEDURE FOR THE EXERCISE OF THE RIGHT OF THE HOLDERS OF PERSONAL DATA .
The procedure will be established in article 15 of Law 1581 of 2012 and indicated below:

The claim will be formulated by means of a request addressed to CHEF BURGER SAS with the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that support the request. If the claim is incomplete, the interested party will be required within five (5) days following receipt of the claim to correct the failures. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn.
In the event that the person receiving the claim is not competent to resolve it, they will transfer it to the appropriate person within a maximum term of two (2) business days and inform the interested party of the situation.
Once the complete claim is received, a legend that says “claim in process” and the reason for it will be included in the database, within a term of no more than two (2) business days. Said legend must be maintained until the claim is decided.
The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

CHEF BURGER SAS will train those in charge to attend to queries and claims regarding the procedural process indicated by law.
Paragraph: CHEF BURGER SAS will not agree to the request made by the owner or his representative to delete personal data, when there is a legal or contractual duty for the personal data to remain in the respective database.

TWENTY-FIRST: QUERIES:

The Personal Information Management Policy by CHEF BURGER SAS and the basic rights that the owners of the data have in relation to it may be consulted through the following means:
www.chefburger.com.co
Any query that a holder has about their information or personal data or when they consider it necessary to initiate a request for information or consider that their rights have been violated in relation to the use and management of their information; You can do it through the following email: www.chefburger.com.co. or at the company’s facilities located at Carrera 43 nro 25 a 127 in the city of Medellín.
If within the indicated ten (10) days, it is not possible for the company to respond to the query, the corresponding area must inform the interested party, the reasons for the delay and indicate the date on which it will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.

TWENTY-SECOND: PROCEDURE TO REVOKE THE AUTHORIZATION GIVEN TO CHEF BURGER SAS TO PROCESS PERSONAL DATA.

The owner of the personal data or his representative, can revoke the authorization given for the processing of his personal data, submitting a request addressed to the person in charge of the treatment or to the person in charge of the same in the terms of the PROCEDURE FOR THE EXERCISE OF THE RIGHT OF THE HOLDERS OF PERSONAL INFORMATION.

TWENTY-THIRD: GUARANTEES OF THE RIGHT OF ACCESS. CHEF BURGER SAS

guarantees the right of access of the owner of the data, making available to him, at no cost, in detail, the respective personal data through suitable means for this purpose.

TWENTY-FOURTH: VALIDITY OF THE POLICY.

This policy is in force from the date of its publication and renders ineffective the other institutional provisions that are contrary to it.
The Personal Data that is stored, used or transmitted will remain in the CHEF BURGER SAS databases for as long as necessary to comply with the purposes set forth in this manual or for the Company to comply with its legal duties.
If necessary CHEFBURGER SAS. reserves the right to modify this Policy unilaterally. What is not provided for in this manual will be regulated according to the General Regime for the Protection of Personal Data in force in Colombia.

TERMS AND CONDITIONS

Welcome to the electronic commerce site www.chefburger.com.co, hereinafter (“The Site” or “web page”), constituted under Colombian law, whose main activity is to allow the exhibition and commercialization of products and services for their acquisition. online by customers or consumers located in the Republic of Colombia, hereinafter (“the Customers” or “the Users”).

www.chefburger.com.co is operated by CHEF BURGER SAS hereinafter (“CHEF”), a Commercial Company domiciled in Medellín, and identified by NIT. 900449935-4
By entering our website www.chefburger.com.co the user and/or buyer agrees to be bound by the General Terms and Conditions, along with all other policies and principles thereof.

We recommend that you read and understand the conditions described below before placing your order.

THE TERMS AND CONDITIONS HAVE A MANDATORY AND BINDING NATURE FOR THE BUYER AND/OR USER, SO IF YOU DO NOT AGREE WITH WHAT IS ESTABLISHED HEREIN, YOU SHOULD REFRAIN FROM USING THIS WEBSITE.

USER REGISTRATION ON THE SITE

In order to use the site, you must follow the registration process, in which the following personal information will be collected for the creation of a User Account:

Contact information includes: name, identification number, date of birth, residence address, telephone number, and email.
When making the PAYU payment, the payment platform will request the credit card number and billing and/or shipping information.
Identification number and address of the addressee if it is a person other than the User.

It is prohibited to have more than one (1) account related to any of the aforementioned data. This information is used for the full identification of the people who intend to make purchases to acquire the products. With the creation of the User Account, Users express their willingness to expressly and unequivocally accept these Terms and Conditions of use of the Site, as well as CHEF’s Personal Data Processing Policy.

Cookies

A cookie or computer cookie is a temporary text file that is stored on your PC or electronic device, to identify your behavior in the virtual store anonymously and to be able to reach you with direct content to your profile, additionally it allows you not to have to log in to the virtual store every time you enter as long as you activate the remember me button. With a cookie it is possible to save your preferences, your username and password and the history and habits of your browsing. By accessing our site, we understand that you accept the use of these cookies. You can remove these cookies from your computer or mobile device easily using your browser.

User Capacity

The products are available only to those persons who have the legal capacity to contract as provided by current Colombian legislation. By making a purchase on our site, you expressly state that you are of legal age. Otherwise, CHEF may refrain from specifying it, or request authorization from your parents or representatives.

User Information Verification

By entering the site, the User agrees to provide accurate and true personal information for the effective delivery of the products purchased. CHEF will examine the information provided by the User and will reserve the right to verify the data. In case of inconsistency or falsity in the User’s information at the time of registration or if any information is omitted, CHEF may proceed with the cancellation of the order and the User’s account or the termination of the purchase in progress.

PRODUCTS

The www.chefburger.com.co site offers its customers or users mainly products for human consumption, liquors, charcuterie, sweets, baskets of selected fruits and vegetables, frozen products, thematic kits, cocktails, bakery and desserts, table accessories and kitchen, merchandising, personal hygiene products, among others.

Product Description

The products and services displayed on the Site are household consumer products such as food, beverages, personal hygiene products, table and kitchen accessories, among others. All products have a general description; This description is made by www.chefburger.com.co based on legal display practices, which in any case depend on the device where the Client observes the product.

Product Availability and Inventory

CHEF is in charge of maintaining, reviewing and updating the inventory of products and/or services offered on the site. In addition, it reserves the right to modify and discontinue the products and/or services at any time without incurring any responsibility towards the Users or Clients of the Site. In the event that the Client does not find the requested product or products, he can: (i) Place the order excluding the requested product or products not found, in which case its value will be deducted from the total value of the order and, if it is only a product and it is not found, you must choose between canceling the order or compliance with a substitute or similar in price and type; (ii) Authorize the Agent to carry a similar product in price and type; and (iii) Terminate the Transaction early.

Limitation of quantities and restriction of orders

www.chefburger.com.co may limit or cancel the quantities purchased by the Client, when the purchase does not comply with the conditions and restrictions informed at the time of the transaction. The maximum number of units authorized for a user per transaction will be informed by the site at the time of making it. The site may modify the number of units authorized per transaction at any time due to inventory, logistics or transportation issues.

PAYMENT CONDITIONS

The price that must be paid for each product purchased will be the one in force on the Site at the time the order is placed.

Before the acceptance by the Site of any purchase operation, the Client must choose the terms and conditions of payment according to the means of payment that are established, the payment gateway that is made available to Users has a secure connection system for carrying out the transactions carried out there.

However, in no case will CHEF be responsible for the failures that appear in the communications of the banking or credit entities, nor for the damages caused to the Client due to an action or omission on the part of said entities.

Once the Site verifies the payment through the available platform, you can proceed to accept the purchase. In any case, despite having verified the payment, www.chefburger.com.co may decline the acceptance of the purchase due to lack of inventory or unavailability of the products of one or more products, in the event that it cannot make full delivery or partial of the products selected by the Client, the total or partial restitution of the money will be made to the Client, without any type of interest or performance.

Information for payments through PAYU

The link for the payment of the selected products on the site, which is made available to Users is PAYU payment gateway authorized by the Site. The handling of personal information will be the sole responsibility of PAYU. Users must accept the Terms and Conditions of Use of PAYU before carrying out their transactions.

ADDRESS AND TAXES

The Client must assume the value of the address that will be detailed before completing the purchase and accepted by the user, the value may vary according to the demand of the site, in addition, VAT, Consumption Tax and other taxes that are caused by each purchase accepted. All taxes caused and charges generated by the purchase will be settled from the moment the Client makes his purchase on the Site, and therefore he will be able to know the exact and total value that he must pay.

Delivery of products and Coverage Area

The site undertakes to deliver exclusively within the territory comprised of:

Medellín (zones 11,12,16,14,9,10) and some sectors of the Municipality of Envigado, Itagui, Sabaneta and Bello.
Bogota (towns Chapinero, Teusaquillo, Usaquen) and some sectors of neighboring municipalities such as Chia and Cajica.
Cali (Ciudad Jardin, San Fernando and El Peñon)
Barranquilla (Riomar town)

In the areas and places to which it has access in accordance with its network and therefore may refuse to accept a purchase offer when the address registered by the Client to make the delivery is not within the areas enabled for delivery. of addresses from the site.

Orders may be made at any time of the day, however, the hours for home delivery will be between 12:00 pm and 10:00 pm, home hours, deliveries will be made at the address indicated by the Customer in a range of up to two (2) days after payment of the order has been confirmed, provided that there are no causes beyond our control that could delay delivery, such as any act of God or force majeure. The estimated delivery time will be informed by the site to the User at the time of finalizing the transaction.

It is understood that any person who is in the place where the delivery must be made, will be duly authorized to receive your order. Consequently, www.chefburger.com.co is exonerated from any responsibility for the delivery that it will make, provided that it is made at the address registered on the Site by the User.

For the delivery of liquor, cigarettes or tobacco or any product with use restrictions, there must be a person of legal age at home who is fit to receive them, otherwise the order will not be delivered. In this case, the Client must contact the Site within a maximum term of two (2) calendar days to proceed with the forwarding, in which case the expenses generated by it will be borne by the client, and until these are not paid, CHEF will not be obliged to make the shipment again. This same procedure applies in case you arrive at the address or place of delivery and there is no one who can receive the order.

If the Client does not proceed to request the reshipment within the indicated term, or does not make the payment of the additional value for the reshipment, www.chefburger.com.co may withdraw from the business, and will only be obliged to refund the amount paid for the products and/or services, discounting the value of the expenses incurred for transportation.

RETURNS AND EXCHANGES

In accordance with the provisions of the Colombian Consumer Statute, www.chefburger.com.co will proceed to accept returns of purchased products that are defective or damaged and/or whose deficiency or damage is not suitable for the use for which it is intended. , in accordance with the parameters of the guarantees granted for the type of products. www.chefburger.com.co will have one (1) calendar day after receiving your order to make the changes and/or returns after having verified that they have not been consumed or modified by the Clients, which will be counted at from the moment the Client submits his claim, except that the times described below apply. In the previous events, a new product with the same characteristics can be sent to the one that presented the damage or the money for that product will be restored, without any type of interest or yield.

Food Changes and Returns

To make any changes, the client must contact the line in Medellín: www.chefburger.com.co or write an email to [email protected], there they will be indicated the procedure to follow, in all case the following conditions will apply:

Perishables: Changes maximum 12 hours after receiving the product. The products must retain the original characteristics. For meat, dairy, fruits and vegetables, and frozen products, the change must be a maximum of 4 hours after receiving the product. Bakery products will have a maximum time of 4 hours. If the change of the product is due to quality, the status of the product that is the reason for the change will be verified and the money paid for the product will be refunded.

Non-perishable: Changes maximum 24 hours after receiving the product. The products must retain the original characteristics.

For products that do not have a guarantee, www.chefburger.com.co may, at its discretion, proceed with your change or accept your return. The Site will only be obliged to accept changes or returns of products and without guarantee, when at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on the Site, or that it is damaged. or damaged.

Claims for warranty, change and/or return may be made by the Client through the service line. Colombia: 4104480888 or write an email to [email protected]

If the product does not meet the return conditions, we will inform you through an email of the reason why we do not make the money refund or product exchange and the product will be sent again to the initial delivery address.

RIGHT OF WITHDRAWAL

In accordance with the provisions of the Consumer Statute, the Client may exercise the right of withdrawal of a product purchased within (5) five business days after receipt of the good, as long as its nature and the state of the good allow it and its packaging is the same in which it was received. The reversals will be made for the value of the product paid by the Client in the respective transaction.

The Client may make the return by sending the products to the CHEF facilities located at the following address: CRA 42 NRO 25 A 127 in the city of Medellín. Transportation costs and others, incurred in the return of the product will be assumed by the user.

The Products that cannot be returned by exercising the Right of Withdrawal are the following: personal care or use products, cosmetics, underwear, jewelery and bijouterie.

DISCLAIMER AND LIMITATION OF LIABILITY

www.chefburger.com.co warns Users that the information on the Site may contain errors or inaccuracies, may not be complete or updated. Therefore, CHEF reserves the right to correct any error, omission or inaccuracy, change or update it at any time and without prior notice.

By entering the Site, the User expressly accepts that its use is carried out under their sole responsibility and risk.
Ni www.chefburger.com.co , ni CHEF o sus empleados y terceros asociados garantizan que el uso del Sitio no sufrirá interrupciones ni contendrá errores. Under no circumstances will www.chefburger.com.co and CHEF be liable for any direct, indirect, incidental, special or consequential damages arising from the use of, or lack of ability to use, the Site, including damages arising from root of your confidence in the information obtained on the Site that causes errors, omissions, interruptions, deletion or corruption of files, viruses, delays in the operation or transmission, or any other type of error in its operation.

www.chefburger.com.co does not assume any responsibility for problems or for the impossibility of using the Site or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions in your communication, technical problems.

RESPONSIBILITY OF THE USER

The user acquires the commitment to provide correct and true personal information, as well as the Client acquires the commitment to proceed to update their data whenever required. The Client or user undertakes to promptly notify the Site of the loss or theft of the personal password of the account, in order to block it. The user and the Client are prohibited from putting on, or transmitting to, or from The Site, any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic or profane material, or any other content that could give rise to civil liability or criminal under the terms of the Law. The user and the Client agree not to use any device, software, routine or data to obstruct or attempt to obstruct the proper functioning of The Site and any activity carried out on it.

INTELLECTUAL PROPERTY

All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, text and databases, made available to Users on the Site are the exclusive property of CHEF BURGER SAS ., or third parties who have been authorized to use and/or exploit it.

Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Contents, among others, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, is prohibited. , recording or otherwise, without the prior written permission of the Site or the copyright holder. In no case do these Terms and Conditions confer rights, licenses and/or authorizations to carry out the acts described above.

Any unauthorized use of the Contents will constitute a violation of these Terms and Conditions and the current regulations on trademarks, copyrights and/or other current intellectual property regulations.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any controversy that derives from this document will be submitted to the applicable laws and to the competent judges in accordance with Colombian legislation.

INQUIRIES AND NOTIFICATIONS

Any questions related to the use of the Contents, cookies or the establishment of links to the URL https://www.chefburger.com.co may be addressed to CHEF at the Medellín telephone: 3104480888 or write to the email: [email protected] .co Notifications will be received in the same email and at the following address: cra 43 nro 25 a 127 of the city of Medellín.

INDEPENDENCE OF PROVISIONS

In the event that one or more of the provisions contained in this document are considered null, illegal or ineffective in any aspect, the validity, legality and enforceability or effectiveness of the rest of the provisions of this document will not be affected or annulled by said circumstance. .

CHEF BURGER SAS in compliance with Law 1581 of 2012 and other concordant regulations, is responsible for the processing of your personal data.

The personal data that CHEF BURGER SAS requests will be used for the following purposes:

Maintain labor relations with its workers, preparation of employment contracts, connection to the social security system and payment of wages and social benefits;
Administrative, commercial, promotional, informative, marketing and sales purposes
Promote the products and services that derive from the exploitation of its corporate purpose, promote alliances, acquire goods and services;
Offer all kinds of commercial products and services; as well as carry out promotional, marketing, advertising campaigns;
Creation and administration of the user account of the web platform.
Search for closer knowledge with all its customers, suppliers, employees and related third parties;
Provide users with the necessary information, through the Web page, about the products it offers, to formalize the consumer relationship of said products.
Carry out the sending of information on news, newsletters, advertising or marketing, distance sales. Making use of means such as email, notifications, text messages (SMS), product and/or service offers found on the website.
Keep a historical record of the information, for user satisfaction purposes, developing analysis on interests and needs; thus providing a better service
Carry out market strategies by studying user behavior in relation to offers and thereby improve their content, personalizing presentation and service.
Development of commercial surveys and market segmentation
Carry out satisfaction surveys and offer or recognition of benefits of our loyalty program and after-sales service, to qualify the service and attention through the channels provided for it.
Act as principal or intermediary of its clients or users of the applications and services offered by it or its related or affiliated companies;
Provide information to clients regarding the services it provides in the development of its object, for which it can send information by electronic means, or make telephone or personal contact with the owners; viii) present commercial proposals for the sale, representation, distribution and supply of products and/or services to natural or legal persons;
Process the requests made by requests, complaints or claims made by customers, suppliers, employees, etc.;
Accounting, economic, fiscal and administrative management of clients
Meet the administrative requirements of district, departmental or national entities;
Have access to credit centers to know the financial statements of clients.
Reports to credit bureaus for breach of financial obligations derived from the business relationship
Request the authorization of collection before the entities defined and authorized for it
Respond to the requirements made by judges of the republic, conciliators, arbitrators and other entities with judicial functions, derived from legal actions that are promoted by or against CHEF BURGER SAS, for which prior, informed and express consent has been obtained. of the owners of the data and those responsible for the processing of personal data, thus guaranteeing the rights to data protection.

As the owner of information, you have the right to know, update and rectify your personal data and, only in the cases in which it is appropriate, to delete them or revoke the authorization granted for their treatment.

If you wish to submit a query, claim or request for information related to the protection of personal data, you can send an email to [email protected]

I authorize the personal data provided to CHEF BURGER SAS to be used for the purposes referred to above and detailed in the Personal Data Protection Treatment Policy.