PREAMBLE. CHEF BURGER SAS. commercial company, domiciled in Medellín and identified with NIT. 900449935-4, in compliance with the provisions of Law 1581 of 2012, and Regulatory Decree 1377 of 2013, implements its Manual of Policies for the Treatment and Protection of Personal Data.
And its related or affiliated companies will implement all the actions within their power to comply with the protection and treatment of personal data for which they are responsible or in charge, especially to protect the rights to privacy, intimacy and good name and the rights to know, update and rectify the data of the owners collected in their own databases or processed on behalf of third parties. That is why this manual is applied both to protect the personal data that it currently processes and those that may be processed in the future, as well as for the treatment of the data of employees, suppliers, clients, strategic allies and contractors.
This policy is available to the owners of personal data through the appropriate means of disclosure available. CHEF BURGER SAS. identified with NIT 900449935-4 as responsible or in charge of the processing of personal data and at its main headquarters located at CRA 43 NRO 25 A 127 in the city of Medellín, email: [email protected]
In relation to the above, CHEF BURGER SAS may execute the following actions:
In accordance with the provisions of the applicable current regulations on data protection, the following are the rights of the owners of personal data:
These rights may be exercised by:
and its related or affiliated companies, put all the human, technical and technological resources at their disposal, making their best effort, to provide security and confidentiality to the personal data for which they are responsible or in charge of the treatment.
Regarding confidentiality, CHEF BURGER SAS undertakes to sign confidentiality agreements with third parties in the events that agreements are entered into to share personal data for the offer of value-added services of a commercial, administrative, legal, loyalty and service nature. .
As RESPONSIBLE for the processing of personal data, it obtains from the owners of the data their clear, prior, express, informed and free authorization, through forms, data collection formats, electronic forms and other means available or may be available for such purpose. effect.
You will obtain the authorization through different means, including physical and electronic documents, data messages, the Internet, Web Sites, electronic Applications, or in any other format that in any case allows the consent of the owner through unequivocal conduct through which it is concluded that if it had not been provided by the owner or the person entitled to do so, the data would not have been stored or captured in the database.
However, by using the CHEF BURGER SAS website or by providing personal information, you are authorizing us to obtain, use and disclose your personal information in the manner described in this Policy.
The holders of personal data may at any time revoke the authorization granted to CHEF BURGER SAS for the treatment of their personal data or request the deletion or elimination of the same, as long as it is not prevented by a legal or contractual provision. CHEF BURGER SAS will establish simple mechanisms that allow the holder to revoke his authorization or request the deletion of his personal data, at least by the same means by which he granted it.
For the foregoing, it should be taken into account that the revocation of consent can be expressed in full in relation to the authorized purposes, and therefore CHEF BURGER SAS You must cease any data processing activity, and partially in relation to certain types of processing, in which case it will be these on which the processing activities will cease. In the latter case, CHEF BURGER SAS may continue processing personal data for those purposes in relation to which the owner has not revoked his consent.
To guarantee the right of access of the owner of the data, CHEF BURGER SAS, will make the respective personal data available to him through any suitable means, including electronic means that allow the owner direct access to them.
It provides the ideal means for the consultation, by the holders of the personal data, about the treatment of their data, which will be informed within the forms or via email for the collection of personal data.
The terms to resolve the queries will be ten (10) business days from the date of receipt of the same, according to what is indicated in article 14 of Law 1581 of 2012.
In compliance with the General Regime for the Protection of Personal Data, it will proceed to correct, update, rectify or delete the personal data at the request of the owner or his representative, in the terms indicated in the PROCEDURE FOR THE EXERCISE OF THE RIGHT OF THE HOLDERS OF PERSONAL DATA .
The procedure will be established in article 15 of Law 1581 of 2012 and indicated below:
CHEF BURGER SAS will train those in charge to attend to queries and claims regarding the procedural process indicated by law.
Paragraph: CHEF BURGER SAS will not agree to the request made by the owner or his representative to delete personal data, when there is a legal or contractual duty for the personal data to remain in the respective database.
The Personal Information Management Policy by CHEF BURGER SAS and the basic rights that the owners of the data have in relation to it may be consulted through the following means:
Any query that a holder has about their information or personal data or when they consider it necessary to initiate a request for information or consider that their rights have been violated in relation to the use and management of their information; You can do it through the following email: www.chefburger.com.co. or at the company’s facilities located at Carrera 43 nro 25 a 127 in the city of Medellín.
If within the indicated ten (10) days, it is not possible for the company to respond to the query, the corresponding area must inform the interested party, the reasons for the delay and indicate the date on which it will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.
The owner of the personal data or his representative, can revoke the authorization given for the processing of his personal data, submitting a request addressed to the person in charge of the treatment or to the person in charge of the same in the terms of the PROCEDURE FOR THE EXERCISE OF THE RIGHT OF THE HOLDERS OF PERSONAL INFORMATION.
guarantees the right of access of the owner of the data, making available to him, at no cost, in detail, the respective personal data through suitable means for this purpose.
This policy is in force from the date of its publication and renders ineffective the other institutional provisions that are contrary to it.
The Personal Data that is stored, used or transmitted will remain in the CHEF BURGER SAS databases for as long as necessary to comply with the purposes set forth in this manual or for the Company to comply with its legal duties.
If necessary CHEFBURGER SAS. reserves the right to modify this Policy unilaterally. What is not provided for in this manual will be regulated according to the General Regime for the Protection of Personal Data in force in Colombia.
Welcome to the electronic commerce site www.chefburger.com.co, hereinafter (“The Site” or “web page”), constituted under Colombian law, whose main activity is to allow the exhibition and commercialization of products and services for their acquisition. online by customers or consumers located in the Republic of Colombia, hereinafter (“the Customers” or “the Users”).
www.chefburger.com.co is operated by CHEF BURGER SAS hereinafter (“CHEF”), a Commercial Company domiciled in Medellín, and identified by NIT. 900449935-4
By entering our website www.chefburger.com.co the user and/or buyer agrees to be bound by the General Terms and Conditions, along with all other policies and principles thereof.
We recommend that you read and understand the conditions described below before placing your order.
THE TERMS AND CONDITIONS HAVE A MANDATORY AND BINDING NATURE FOR THE BUYER AND/OR USER, SO IF YOU DO NOT AGREE WITH WHAT IS ESTABLISHED HEREIN, YOU SHOULD REFRAIN FROM USING THIS WEBSITE.
The products are available only to those persons who have the legal capacity to contract as provided by current Colombian legislation. By making a purchase on our site, you expressly state that you are of legal age. Otherwise, CHEF may refrain from specifying it, or request authorization from your parents or representatives.
By entering the site, the User agrees to provide accurate and true personal information for the effective delivery of the products purchased. CHEF will examine the information provided by the User and will reserve the right to verify the data. In case of inconsistency or falsity in the User’s information at the time of registration or if any information is omitted, CHEF may proceed with the cancellation of the order and the User’s account or the termination of the purchase in progress.
The www.chefburger.com.co site offers its customers or users mainly products for human consumption, liquors, charcuterie, sweets, baskets of selected fruits and vegetables, frozen products, thematic kits, cocktails, bakery and desserts, table accessories and kitchen, merchandising, personal hygiene products, among others.
The products and services displayed on the Site are household consumer products such as food, beverages, personal hygiene products, table and kitchen accessories, among others. All products have a general description; This description is made by www.chefburger.com.co based on legal display practices, which in any case depend on the device where the Client observes the product.
www.chefburger.com.co may limit or cancel the quantities purchased by the Client, when the purchase does not comply with the conditions and restrictions informed at the time of the transaction. The maximum number of units authorized for a user per transaction will be informed by the site at the time of making it. The site may modify the number of units authorized per transaction at any time due to inventory, logistics or transportation issues.
The price that must be paid for each product purchased will be the one in force on the Site at the time the order is placed.
Before the acceptance by the Site of any purchase operation, the Client must choose the terms and conditions of payment according to the means of payment that are established, the payment gateway that is made available to Users has a secure connection system for carrying out the transactions carried out there.
However, in no case will CHEF be responsible for the failures that appear in the communications of the banking or credit entities, nor for the damages caused to the Client due to an action or omission on the part of said entities.
Once the Site verifies the payment through the available platform, you can proceed to accept the purchase. In any case, despite having verified the payment, www.chefburger.com.co may decline the acceptance of the purchase due to lack of inventory or unavailability of the products of one or more products, in the event that it cannot make full delivery or partial of the products selected by the Client, the total or partial restitution of the money will be made to the Client, without any type of interest or performance.
The link for the payment of the selected products on the site, which is made available to Users is PAYU payment gateway authorized by the Site. The handling of personal information will be the sole responsibility of PAYU. Users must accept the Terms and Conditions of Use of PAYU before carrying out their transactions.
The site undertakes to deliver exclusively within the territory comprised of:
In the areas and places to which it has access in accordance with its network and therefore may refuse to accept a purchase offer when the address registered by the Client to make the delivery is not within the areas enabled for delivery. of addresses from the site.
Orders may be made at any time of the day, however, the hours for home delivery will be between 12:00 pm and 10:00 pm, home hours, deliveries will be made at the address indicated by the Customer in a range of up to two (2) days after payment of the order has been confirmed, provided that there are no causes beyond our control that could delay delivery, such as any act of God or force majeure. The estimated delivery time will be informed by the site to the User at the time of finalizing the transaction.
It is understood that any person who is in the place where the delivery must be made, will be duly authorized to receive your order. Consequently, www.chefburger.com.co is exonerated from any responsibility for the delivery that it will make, provided that it is made at the address registered on the Site by the User.
For the delivery of liquor, cigarettes or tobacco or any product with use restrictions, there must be a person of legal age at home who is fit to receive them, otherwise the order will not be delivered. In this case, the Client must contact the Site within a maximum term of two (2) calendar days to proceed with the forwarding, in which case the expenses generated by it will be borne by the client, and until these are not paid, CHEF will not be obliged to make the shipment again. This same procedure applies in case you arrive at the address or place of delivery and there is no one who can receive the order.
If the Client does not proceed to request the reshipment within the indicated term, or does not make the payment of the additional value for the reshipment, www.chefburger.com.co may withdraw from the business, and will only be obliged to refund the amount paid for the products and/or services, discounting the value of the expenses incurred for transportation.
To make any changes, the client must contact the line in Medellín: www.chefburger.com.co or write an email to [email protected], there they will be indicated the procedure to follow, in all case the following conditions will apply:
Perishables: Changes maximum 12 hours after receiving the product. The products must retain the original characteristics. For meat, dairy, fruits and vegetables, and frozen products, the change must be a maximum of 4 hours after receiving the product. Bakery products will have a maximum time of 4 hours. If the change of the product is due to quality, the status of the product that is the reason for the change will be verified and the money paid for the product will be refunded.
Non-perishable: Changes maximum 24 hours after receiving the product. The products must retain the original characteristics.
For products that do not have a guarantee, www.chefburger.com.co may, at its discretion, proceed with your change or accept your return. The Site will only be obliged to accept changes or returns of products and without guarantee, when at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on the Site, or that it is damaged. or damaged.
Claims for warranty, change and/or return may be made by the Client through the service line. Colombia: 4104480888 or write an email to [email protected]
If the product does not meet the return conditions, we will inform you through an email of the reason why we do not make the money refund or product exchange and the product will be sent again to the initial delivery address.
In accordance with the provisions of the Consumer Statute, the Client may exercise the right of withdrawal of a product purchased within (5) five business days after receipt of the good, as long as its nature and the state of the good allow it and its packaging is the same in which it was received. The reversals will be made for the value of the product paid by the Client in the respective transaction.
The Client may make the return by sending the products to the CHEF facilities located at the following address: CRA 42 NRO 25 A 127 in the city of Medellín. Transportation costs and others, incurred in the return of the product will be assumed by the user.
The Products that cannot be returned by exercising the Right of Withdrawal are the following: personal care or use products, cosmetics, underwear, jewelery and bijouterie.
www.chefburger.com.co warns Users that the information on the Site may contain errors or inaccuracies, may not be complete or updated. Therefore, CHEF reserves the right to correct any error, omission or inaccuracy, change or update it at any time and without prior notice.
By entering the Site, the User expressly accepts that its use is carried out under their sole responsibility and risk.
Ni www.chefburger.com.co , ni CHEF o sus empleados y terceros asociados garantizan que el uso del Sitio no sufrirá interrupciones ni contendrá errores. Under no circumstances will www.chefburger.com.co and CHEF be liable for any direct, indirect, incidental, special or consequential damages arising from the use of, or lack of ability to use, the Site, including damages arising from root of your confidence in the information obtained on the Site that causes errors, omissions, interruptions, deletion or corruption of files, viruses, delays in the operation or transmission, or any other type of error in its operation.
www.chefburger.com.co does not assume any responsibility for problems or for the impossibility of using the Site or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions in your communication, technical problems.
The user acquires the commitment to provide correct and true personal information, as well as the Client acquires the commitment to proceed to update their data whenever required. The Client or user undertakes to promptly notify the Site of the loss or theft of the personal password of the account, in order to block it. The user and the Client are prohibited from putting on, or transmitting to, or from The Site, any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic or profane material, or any other content that could give rise to civil liability or criminal under the terms of the Law. The user and the Client agree not to use any device, software, routine or data to obstruct or attempt to obstruct the proper functioning of The Site and any activity carried out on it.
All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, text and databases, made available to Users on the Site are the exclusive property of CHEF BURGER SAS ., or third parties who have been authorized to use and/or exploit it.
Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Contents, among others, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, is prohibited. , recording or otherwise, without the prior written permission of the Site or the copyright holder. In no case do these Terms and Conditions confer rights, licenses and/or authorizations to carry out the acts described above.
Any unauthorized use of the Contents will constitute a violation of these Terms and Conditions and the current regulations on trademarks, copyrights and/or other current intellectual property regulations.
Any questions related to the use of the Contents, cookies or the establishment of links to the URL https://www.chefburger.com.co may be addressed to CHEF at the Medellín telephone: 3104480888 or write to the email: [email protected] .co Notifications will be received in the same email and at the following address: cra 43 nro 25 a 127 of the city of Medellín.
In the event that one or more of the provisions contained in this document are considered null, illegal or ineffective in any aspect, the validity, legality and enforceability or effectiveness of the rest of the provisions of this document will not be affected or annulled by said circumstance. .
CHEF BURGER SAS in compliance with Law 1581 of 2012 and other concordant regulations, is responsible for the processing of your personal data.
The personal data that CHEF BURGER SAS requests will be used for the following purposes:
As the owner of information, you have the right to know, update and rectify your personal data and, only in the cases in which it is appropriate, to delete them or revoke the authorization granted for their treatment.
If you wish to submit a query, claim or request for information related to the protection of personal data, you can send an email to [email protected]
I authorize the personal data provided to CHEF BURGER SAS to be used for the purposes referred to above and detailed in the Personal Data Protection Treatment Policy.